• Requests70
• Still open14
• Typical time to acknowledge15 hoursMedian of 47 acknowledged
• Typical time to close4.8 daysMedian of 56 closed · 1 in 10 over 92 days

Requests by month

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By ward

• Ward 1 9
• Ward 2 5
• Ward 3 7
• Ward 4 15
• Ward 5 34

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Longest-open Utilities (Water/Sewer) requests

1. Ma-128 (opens in new tab)Ward 3 · Open since September 14, 2024
2. 269 Washington Street (opens in new tab)Ward 4 · Open since February 3, 2025
3. 8 Washington Street (opens in new tab)Ward 3 · Open since July 12, 2025
4. 16 Highland Street (opens in new tab)Ward 1 · Open since September 22, 2025
5. 218 Main St (opens in new tab)Ward 2 · Open since December 30, 2025
6. 22 Mason St (opens in new tab)Ward 2 · Open since February 7, 2026
7. 54 A Laurel Street (opens in new tab)Ward 5 · Open since March 3, 2026
8. Castle View Dr (opens in new tab)Ward 5 · Open since April 9, 2026
9. 20 Magnolia Ave (opens in new tab)Ward 5 · Open since May 25, 2026
10. 15-21 Nautilus Rd (opens in new tab)Ward 1 · Open since July 2, 2026

How these numbers are calculated.