Ward 1

311 requests placed in Ward 1 over the past 12 months. Population 5,862 (2020 census).

Requests677116 per 1,000 residents
Still open139
Typical time to acknowledge15 hoursMedian of 384 acknowledged
Typical time to close3.6 daysMedian of 538 closed

Requests by month

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By category

Category	Requests	Still open	Typical close
Trash or Recycling	105	12	14 days
Pothole	89	20	14 days
Snow/Ice Removal	57	6	1.9 days
Illegal Dumping	56	8	2.9 days
Other	42	16	24 hours
Manhole Cover	37	9	17 days
Road Issues Other Than Potholes	37	12	2.6 days
Beaches	27	4	2.0 days
Snow: Plow Request	25	3	33 hours
Street Light Issue	24	9	30 days
Police Department (Non-Emergency)	22	0	12 hours
Health Department (General Nuisance/Inquiry)	21	1	7.4 days
Street Sign Issue	19	5	2.3 days
Public Spaces (Parks, Playgrounds, Boulevard)	16	6	3.4 days
Sidewalk Issue	14	6	16 hours
Abandoned Vehicle	11	0	17 hours
Brush	11	0	2.1 days
Utilities (Water/Sewer)	9	1	29 hours
Clean Team/Volunteer Yellow Bag Pick Up	8	0	26 hours
Private Property Issue	8	7	–
Crosswalks	7	6	–
Storm Drain/Flooding Issue	6	1	5.4 days
Animal Issues	4	0	–
Conservation	4	3	–
Snow: Icy Conditions	4	0	–
Tree Issues	4	3	–
Health Department (Rental Registry Inquiry-Internal)	2	0	–
Water Quality	2	0	–
Community Development	1	1	–
Graffiti	1	0	–
Health Department (Food - Internal)	1	0	–
Health Department (General Nuisance - Internal)	1	0	–
Parking Kiosk	1	0	–
Traffic Signal Issue	1	0	–

– fewer than 5 requests, too few for a typical time.

Longest-open requests in Ward 1

Other (opens in new tab)34 Beachcroft Road · Open since April 20, 2022
Private Property Issue (opens in new tab)11 Niles Pond Road · Open since December 4, 2022
Conservation (opens in new tab)15 Harriet Road · Open since December 6, 2022
Private Property Issue (opens in new tab)8 Orchard Road · Open since February 6, 2023
Health Department (opens in new tab)15 Sadler St · Open since February 7, 2023
Conservation (opens in new tab)9-31 Niles Pond Rd · Open since April 23, 2023
Conservation (opens in new tab)9-31 Niles Pond Rd · Open since April 23, 2023
Public Spaces (Parks, Playgrounds, Boulevard) (opens in new tab)5 East Main Street · Open since May 4, 2023
Storm Drain/Flooding Issue (opens in new tab)Herrick Ct · Open since May 10, 2023
Sidewalk Issue (opens in new tab)18 Traverse Street · Open since June 6, 2023

Wards use the 2022 boundaries from MassGIS. Differences between wards reflect how often residents report problems as well as how the city responds. Methodology.