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An independent guide to city government in Gloucester, Massachusetts

311 Requests

How the City of Gloucester responds to public service requests on SeeClickFix.

Requests submitted October 2, 2025 to October 2, 2026. Updated .

Report a problem to the city

Requests by month

Oct 2024 to Oct 2026. Striped: recent months, still changing. Maroon: see note below.

Jul 2025: Republic Services trash and recycling workers went on strike July 1, 2025, and pickups were missed in parts of Gloucester. Trash or Recycling requests made up 1,332 of the 1,539 requests that month. Source: WBUR, July 21, 2025.

Sep 2025: The Republic Services strike that began July 1 went on until a deal was reached September 19, 2025. Trash or Recycling requests made up 820 of the 1,000 requests that month. Source: WBUR, September 19, 2025.

See as a table
MonthRequestsStill openTypical close
Oct 2026 (recent)109–
Sep 2026 (recent)1791011.9 days
Aug 2026 (recent)207942.0 days
Jul 2026236452.1 days
Jun 2026244496.1 days
May 2026255855.8 days
Apr 2026227377.9 days
Mar 2026245533.5 days
Feb 2026315483.0 days
Jan 2026296292.1 days
Dec 20251191214 days
Nov 2025112310.0 days
Oct 2025151169.6 days
Sep 20251,000304.6 days
Aug 2025268222.9 days
Jul 20251,539362.7 days
Jun 20251551511 days
May 2025210326.1 days
Apr 2025151164.0 days
Mar 202514495.9 days
Feb 2025193103.0 days
Jan 202510334.3 days
Dec 20247605.2 days
Nov 20241281210 days
Oct 202478412 days

Requests per 1,000 residents, by ward

Past 12 months. Differences partly reflect how often people in each ward report problems.

See as a table
WardRequestsPer 1,000Still openTypical acknowledgeTypical close
Ward 1680116.014415 hours3.5 days
Ward 2597102.213514 hours2.7 days
Ward 341572.29813 hours3.9 days
Ward 448980.210214 hours4.2 days
Ward 540966.210116 hours4.8 days

By category

Past 12 months. "Typical" means the median: half took less time, half took more.

CategoryRequestsStill openTypical acknowledgeTypical close
Trash or Recycling4607014 hours14 days
Pothole3056325 hours14 days
Snow/Ice Removal224261 hour1.8 days
Other1676615 hours1.9 days
Illegal Dumping1372416 hours2.7 days
Road Issues Other Than Potholes1333324 hours4.4 days
Health Department (General Nuisance/Inquiry)106036 hours3.7 days
Police Department (Non-Emergency)9439 hours16 hours
Street Light Issue944114 hours28 days
Snow: Plow Request85111 hour1.9 days
27 more categories
CategoryRequestsTypical close
Sidewalk Issue832.5 days
Public Spaces (Parks, Playgrounds, Boulevard)762.5 days
Utilities (Water/Sewer)704.8 days
Manhole Cover657.8 days
Street Sign Issue572.5 days
Abandoned Vehicle5117 hours
Tree Issues502.5 days
Brush491.6 days
Beaches422.0 days
Clean Team/Volunteer Yellow Bag Pick Up4127 hours
Animal Issues371.6 days
Crosswalks322.8 days
Storm Drain/Flooding Issue267.7 days
Private Property Issue253.2 days
Parking Kiosk183.4 days
Conservation12–
Community Development11–
Snow: Icy Conditions1123 hours
Health Department (General Nuisance - Internal)620 days
Water Quality65.0 days
Graffiti5–
Traffic Signal Issue5–
Harbor Master's Office2–
Health Department (Rental Registry Inquiry-Internal)2–
Health Department (Food - Internal)1–
Health Department (General Inquiry - Internal)1–
Health Department (Septic - Internal)1–

Open requests by age

No update in over a year

302 of the 935 open requests haven't been updated on SeeClickFix in over a year: no status change, comment, or edit. SeeClickFix doesn't show whether these were fixed and never closed, or never handled.

By category and ward
Open requests with no update in over a year, by category
CategoryRequests
Sidewalk Issue67
Other36
Public Spaces (Parks, Playgrounds, Boulevard)25
Street Sign Issue24
Private Property Issue22
Street Light Issue18
Conservation16
Health Department16
Brush12
Illegal Dumping12
Tree Issues9
Road Issues Other Than Potholes8
Storm Drain/Flooding Issue7
Crosswalks6
Harbor Master's Office5
Beaches3
Pothole3
Abandoned Vehicle2
Graffiti2
Manhole Cover2
Utilities (Water/Sewer)2
Community Development1
Maintenance1
Parking Kiosk1
Traffic Signal Issue1
Water Quality1
Open requests with no update in over a year, by ward
WardRequests
Ward 179
Ward 364
Ward 255
Ward 555
Ward 449

Longest-open requests

  1. Private Property Issue6 Sadler St · Ward 2 · Open since
  2. Illegal Dumping1 Western Ave · Ward 3 · Open since
  3. Health Department201 · Ward 2 · Open since
  4. Storm Drain/Flooding Issue1240 Washington Street · Ward 4 · Open since
  5. Other498 Washington Street · Ward 4 · Open since
  6. Sidewalk Issue30 Reservoir Rd · Ward 4 · Open since
  7. Health Department67 Middle St · Ward 2 · Open since
  8. Other86 Main Street · Ward 2 · Open since
  9. Health Department34 Railroad Ave · Ward 2 · Open since
  10. Health Department262 Main Street · Ward 2 · Open since

Opened in the past 30 days

106 requests from the past 30 days are still open.

See as a list
  1. Trash or Recycling2 Autumn Ln · Ward 4 · Submitted
  2. Sidewalk Issue15 Trask St · Ward 2 · Submitted
  3. Trash or RecyclingStanwood Ave · Ward 5 · Submitted
  4. Trash or Recycling21a Stanwood Ave · Ward 5 · Submitted
  5. Trash or Recycling33 Andrews St · Ward 4 · Submitted
  6. Trash or Recycling1-99 Day Ave · Ward 4 · Submitted
  7. Trash or Recycling133 Maplewood Ave · Ward 3 · Submitted
  8. Street Light IssueMiddle St & Church St · Ward 2 · Submitted
  9. Illegal Dumping11 Webster St · Ward 2 · Submitted
  10. Trash or RecyclingCunningham Rd · Ward 3 · Submitted
  11. Conservation57 Eastern Point Blvd · Ward 1 · Submitted
  12. Conservation57 Eastern Point Blvd · Ward 1 · Submitted
  13. Trash or Recycling26 Summer St · Ward 3 · Submitted
  14. Parking KioskGreater Cape Ann Chamber Of Commerce · Ward 2 · Submitted
  15. Trash or Recycling23 Addison St · Ward 2 · Submitted
  16. Street Light Issue26 Clearview Ave · Ward 5 · Submitted
  17. Other58r-52 Maplewood Ave · Ward 2 · Submitted
  18. BeachesWingaersheek Beach · Ward 5 · Submitted
  19. Road Issues Other Than Potholes4 Butternut Ln · Ward 4 · Submitted
  20. Pothole14 Butternut Ln · Ward 4 · Submitted
  21. Trash or Recycling30 Highland St · Ward 1 · Submitted
  22. Illegal Dumping79-87 Cherry St · Ward 4 · Submitted
  23. Street Light IssueFlume Rd · Ward 5 · Submitted
  24. Traffic Signal IssueNo street address · Ward 1 · Submitted
  25. Pothole60-66 Grove St · Ward 3 · Submitted
  26. Illegal Dumping2-6 Dogtown Rd · Ward 4 · Submitted
  27. Street Light IssueProspect St · Ward 2 · Submitted
  28. Trash or Recycling13 Harrison Ave · Ward 1 · Submitted
  29. Trash or Recycling70 Friend St · Ward 1 · Submitted
  30. Trash or Recycling70 Friend St · Ward 1 · Submitted
  31. Trash or Recycling1-99 Prospect Ct · Ward 2 · Submitted
  32. Tree IssuesVeterans Way · Ward 4 · Submitted
  33. Other68 E Main St · Ward 1 · Submitted
  34. Pothole25 Harrison Ave · Ward 1 · Submitted
  35. Manhole Cover34 Bass Ave · Ward 1 · Submitted
  36. Road Issues Other Than Potholes17 Fuller St · Ward 5 · Submitted
  37. Trash or RecyclingRailroad Ave & Washington St · Ward 2 · Submitted
  38. Pothole2 Hawthorne Ln · Ward 1 · Submitted
  39. Trash or Recycling9 Gee Ave · Ward 4 · Submitted
  40. Tree Issues124 Concord St · Ward 5 · Submitted
  41. OtherMile 14.7 State Rte 127 S · Ward 1 · Submitted
  42. Trash or RecyclingFears Ct · Ward 1 · Submitted
  43. Public Spaces (Parks, Playgrounds, Boulevard)81 Pleasant St · Ward 2 · Submitted
  44. Parking Kiosk8 Harbor Loop · Ward 2 · Submitted
  45. Street Light IssueMiddle St · Ward 3 · Submitted
  46. Road Issues Other Than PotholesMile 15.2 State Rte 127 S · Ward 1 · Submitted
  47. Road Issues Other Than Potholes14 Elizabeth Rd · Ward 1 · Submitted
  48. PotholeMoorland Rd · Ward 1 · Submitted
  49. Trash or Recycling54 Rocky Neck Ave · Ward 1 · Submitted
  50. Pothole67-91 High St · Ward 4 · Submitted
  51. Trash or Recycling86 Rocky Neck Ave · Ward 1 · Submitted
  52. Pothole1-1 Barker Ave · Ward 4 · Submitted
  53. Private Property Issue13 1/2 Cleveland St · Ward 2 · Submitted
  54. Trash or Recycling1174 Washington St · Ward 4 · Submitted
  55. Trash or Recycling14 Bellevue Ave · Ward 3 · Submitted
  56. Trash or Recycling37 Sargent St · Ward 2 · Submitted
  57. Tree Issues4 King Rd · Ward 3 · Submitted
  58. PotholeFair St · Ward 1 · Submitted
  59. Street Sign IssueTerrace Ln · Ward 1 · Submitted
  60. Utilities (Water/Sewer)Ymca · Ward 2 · Submitted
  61. Private Property Issue44 Warner St · Ward 2 · Submitted
  62. Private Property Issue31 Mansfield St · Ward 3 · Submitted
  63. Other29 Mansfield St · Ward 3 · Submitted
  64. Other23 Commonwealth Ave · Ward 3 · Submitted
  65. Other24 Hammond St · Ward 1 · Submitted
  66. Pothole23 Wesley St · Ward 4 · Submitted
  67. Pothole24 Leonard St · Ward 4 · Submitted
  68. Abandoned VehiclePoplar St · Ward 3 · Submitted
  69. Trash or Recycling9 Thurston Point Rd · Ward 4 · Submitted
  70. Trash or Recycling62 Cherry St · Ward 4 · Submitted
  71. Trash or Recycling12 Cedar Ln · Ward 4 · Submitted
  72. Trash or Recycling6 Stanwood Ave · Ward 5 · Submitted
  73. Sidewalk Issue25 Elm St · Ward 2 · Submitted
  74. Trash or Recycling3 Derby Ct · Ward 2 · Submitted
  75. PotholeCorliss Ave · Ward 4 · Submitted
  76. Manhole Cover24 Witham St · Ward 1 · Submitted
  77. Street Light IssueEssex Ave · Ward 3 · Submitted
  78. Trash or Recycling16 Oak St · Ward 2 · Submitted
  79. CrosswalksMile 38.4 State Rte 133 E · Ward 5 · Submitted
  80. Street Light Issue29 Wyoma Rd · Ward 5 · Submitted
  81. Road Issues Other Than Potholes25 Harrison Ave · Ward 1 · Submitted
  82. Road Issues Other Than Potholes41-55 Laurel St · Ward 5 · Submitted
  83. Sidewalk Issue100 Main St · Ward 2 · Submitted
  84. Public Spaces (Parks, Playgrounds, Boulevard)79 E Main St · Ward 1 · Submitted
  85. Tree IssuesOld Salem Rd · Ward 5 · Submitted
  86. BeachesMile 13.4 State Rte 127 S · Ward 5 · Submitted
  87. Tree IssuesPlum Cove Beach · Ward 4 · Submitted
  88. Other254 Main St · Ward 2 · Submitted
  89. Street Light IssueMile 14.5 State Rte 127 S · Ward 2 · Submitted
  90. Illegal DumpingMile 14.8 State Rte 127 S · Ward 1 · Submitted
  91. BrushMile 21.6 State Rte 127 N · Ward 4 · Submitted
  92. Street Light IssueMile 25 State Rte 127 N · Ward 4 · Submitted
  93. Trash or RecyclingRocky Neck · Ward 2 · Submitted
  94. Trash or Recycling32 Perkins St · Ward 2 · Submitted
  95. Trash or Recycling164 Prospect St · Ward 1 · Submitted
  96. Other1 Larose Ave · Ward 5 · Submitted
  97. Storm Drain/Flooding Issue388 Main St · Ward 1 · Submitted
  98. Trash or Recycling28 Edgewood Rd · Ward 5 · Submitted
  99. Trash or RecyclingMarion Way · Ward 1 · Submitted
  100. Trash or RecyclingMile 26.5 State Rte 127 S · Ward 3 · Submitted
  101. Abandoned Vehicle7 Proctor St · Ward 2 · Submitted
  102. Abandoned Vehicle7 Proctor St · Ward 2 · Submitted
  103. Abandoned Vehicle7 Proctor St · Ward 2 · Submitted
  104. Trash or Recycling74 E Main St · Ward 1 · Submitted
  105. Trash or Recycling8 Armstrong Way · Ward 3 · Submitted
  106. Sidewalk IssueMile 38.3 State Rte 133 W · Ward 5 · Submitted

Repeat locations

152 places had a problem reported again after an earlier request there was closed, in the past 12 months.

  1. Health Department (General Nuisance/Inquiry)17 Gale Rd · Ward 2 · 30 requests, 28 after a close
  2. Manhole Cover23 Bass Ave · Ward 1 · 17 requests, 13 after a close
  3. Other264 Main St · Ward 2 · 13 requests, 11 after a close
  4. Illegal Dumping7 Eastern Ave · Ward 1 · 11 requests, 9 after a close
  5. Snow/Ice RemovalMile 15.3 State Rte 127 N · Ward 1 · 9 requests, 8 after a close

Data from seeclickfix.com, used under the CC BY-NC-SA 3.0 license. Public requests only; recorded back to April 21, 2020. Figures from fewer than 5 requests show "Not enough data". Methodology.